Frequently asked questions
What's the difference between Starter and Business?
Only the size. Both have every feature. Starter (AED 399/month) is for up to 10 people and one warehouse. Business (AED 599/month) is for up to 25 people and three warehouses. Either way you set it up yourself — scan your products' existing barcodes with a phone and you're running the same day.
Do you charge per user?
No. One flat monthly price: 10 people on Starter, 25 on Business, and there's no reason to ration logins between your pickers. Almost every alternative bills per seat — typically AED 27–50 per person per month — which is why a ten-person floor ends up paying far more than the advertised price.
Is there a setup or implementation fee?
No, on either plan. Setup takes an afternoon and you do it yourself: import your spreadsheet, print your labels, invite your team. No five-figure implementation project, which is the norm for WMS and ERP rollouts in the UAE.
Can we pay annually?
Yes, and it's cheaper: pay for the year up front and you get two months free — AED 3,990 for Starter, AED 5,990 for Business. Paid by card in AED, with a receipt for every payment. Monthly is fine too, and you can cancel at the end of any month; we don't lock you into a term.
We don't have bins or shelves — is StowFlow still useful?
Yes. Turn bins off and StowFlow runs in simple mode: receiving adds stock, orders take it away, and you get low-stock alerts, valuation in AED, a full audit trail and exports — with no locations to manage. It's built for back-rooms, single-room stores and container operations. If you grow into racking later, flip the switch and the directed features appear — and we can supply the shelving and bins (next question).
We don't have bins or shelves. How do we get them?
In the UAE, from us. StowFlow supplies plastic open-front shelf bins in four sizes (10, 30 and 60 cm deep, plus an extra-large 60 cm bin), steel shelving with 2 to 5 shelves, Euro and standard pallets in wood or plastic, and A4 barcode sticker sheets — all sized to work with StowFlow out of the box. Choose them in the console under Equipment, and when they arrive one click sets up the matching locations and barcodes. Prices are being finalised with our suppliers and will be listed here soon; until then, send a request from the console and we'll quote you within a working day.
We work with pallets, not shelf bins — does it fit?
Yes. StowFlow has pallet positions as a first-class storage type — footprint (EUR 1200×800, standard 1200×1000 and more), stack height and weight limit, each position with its own barcode. Scanning directs put-away and picking to pallet positions exactly as it does to bins, and you can run bins and pallets side by side in the same warehouse.
Our products already have barcodes — do we have to relabel them?
No, and you shouldn't. StowFlow reads the manufacturer's EAN/UPC straight off the packaging and uses it as the item's ID. Scan a carton, give it a name, and it's registered — that's the entire onboarding for barcoded stock. You only print labels for bins, and for items that genuinely have no barcode.
How does the free trial work?
Create an account and you're in — no call, no card. You get 5 days with everything switched on: set up your locations, import your items, invite your team and run real picks and put-aways. If it doesn't save you time, simply stop — there's nothing to cancel and no cost.
Do we need our own IT team?
No. StowFlow is fully managed: we host the software and handle every update automatically; a phone and a browser are all you need. There's nothing to install on a server and nothing to maintain.
Do we need to buy scanners?
No — and we don't sell them. A phone camera is a perfectly good warehouse scanner, and it's all most warehouses need. If you already own USB, Bluetooth, or rugged Android scanners they work too: they type the code and press Enter, which is all StowFlow needs. Buy from anyone, or buy nothing.
Where is our data stored?
On AWS in the Europe (Ireland) region, encrypted at rest and in transit, and isolated so no other customer can read it. We would prefer the AWS UAE region and will move when we can — today it cannot host the login service StowFlow depends on. You can export your full inventory and movement history at any time, and if data residency is written into your contracts, talk to us before you sign anything.
Can StowFlow handle our existing stock?
Yes — upload the spreadsheet you already have (CSV or Excel, your own column names) and StowFlow creates your items, locations and quantities in minutes.
