Terms of Service

The agreement between your business and StowFlow. Written to be read: short sections, plain words, nothing hidden in the small print.

Version: 2026-11-02 · Last updated: 2 November 2026

1. Who this agreement is between

These terms are between StowFlow ("StowFlow", "we", "us"), operated from Dubai, United Arab Emirates, and the business that creates a StowFlow account ("you", "the Customer"). Until StowFlow is incorporated, the service is provided by its founder; the legal name and trade-licence number of the contracting entity will be shown here and on your invoices once issued, and these terms then continue with that entity.

You accept these terms when you create an account, start a free trial, or tick the box that says you agree. The person accepting confirms they are authorised to bind the business.

Business use only. StowFlow is a tool for businesses. It is not offered to consumers, and you confirm you are using it for your trade, business or profession.

2. The service

StowFlow is cloud software for recording and managing inventory: items, locations, stock levels, receiving, put-away, picking, counts, batches and expiry dates, documents, reports, and related features described on our website. It is self-service: you set it up and run it yourself. Features change and improve over time; we will not remove a core feature you are paying for without notice.

3. Accounts and your team

• You are responsible for everyone you invite, the roles you give them, and everything done under your accounts.
• Keep passwords private and tell us promptly at hello@stowflow.ae if you suspect an account has been misused.
• Each plan includes a set number of user seats and warehouses, as shown on the pricing page and your order.
• StowFlow is a service for businesses. Whoever accepts these terms must be at least 18 and able to bind the business. Team members you invite must also be of working age under the law that applies to them.

4. The free trial

• A free trial costs nothing and lasts 5 days. It is shared across all the warehouses on one account, and each person and email address is entitled to one free trial.
• The free trial is provided as-is, with no service level and no fee. We may end or extend a free trial at our discretion.
• When a free trial ends without a paid plan, your warehouse becomes read-only. Nothing is deleted at that point; you can still view and export your data.

5. Plans, fees, renewal and refunds

• Fees are in UAE dirhams (AED) as shown on the pricing page or in your written order, and are billed in advance for each monthly or annual period.
• Fees exclude VAT and other taxes. Where the law of your country requires tax to be charged on the service, it is added to the invoice.
• If an invoice is unpaid, the warehouse enters a short grace period and then becomes read-only until payment. Your data is not deleted for late payment.
• Renewal. Plans paid by card renew automatically at the end of each monthly or annual period, at the then-current price, until you cancel.
• Cancelling. You can cancel at any time yourself, in the console under Settings → Plan → Manage billing. The plan stays active until the end of the period you have paid for, then ends; nothing further is charged.
• Refunds. Fees already paid are not refunded for part-used periods, except where the law requires otherwise or we agree in writing. When you switch plans, the unused part of the old plan is credited to your next invoice. The free trial costs nothing, so there is nothing to refund.
• Equipment. Bins, shelving, pallets and labels ordered through the console are supplied in the UAE only, at the price and delivery date we confirm before you pay. Unused items in their original condition may be returned within 7 days of delivery for a refund of the item price; delivery charges and items damaged after delivery are not refundable.
• We may change prices with at least 30 days' notice; the new price applies from your next billing period.

6. Your data

• You own your data — the items, stock, orders, documents and other content you or your team put into StowFlow ("Customer Data").
• You give us permission to store, process, back up and display Customer Data only as needed to provide, secure and support the service for you.
• You are responsible for the accuracy of Customer Data and for having the right to put it into StowFlow.
• You can export your data at any time from the console, in CSV.
• You can delete a warehouse and all its Customer Data yourself, at any time, in Settings → Warehouses → Delete this warehouse. It is deleted straight away and cannot be recovered; copies in rolling backups expire within 35 days. We keep payment records, as accounting law requires.
• If your account closes another way, you have 30 days to export. We then delete Customer Data within a further 30 days — and from rolling backups within 35 days after that — unless the law requires us to keep it.

7. Data protection and where data is kept

Our Privacy Policy explains what we collect and why, and forms part of these terms. For the personal data inside Customer Data (for example your staff's email addresses), you decide what is collected and why, and we process it on your behalf and on your instructions.

The Privacy Policy states the region where data is hosted. It may be outside your country. Where your country's data-protection law (for example the UAE, Saudi, Qatari, Bahraini, Omani or Kuwaiti rules) limits transfers abroad, you are responsible for confirming that hosting in that region is permitted for your data, and for telling us before you upload data that may not leave your country. We will give reasonable help, including information you need for a transfer assessment.

We use appropriate technical and organisational measures to protect Customer Data, and will tell you without undue delay if we become aware of a breach affecting it.

8. Acceptable use

You must not, and must not let anyone else: use StowFlow for anything unlawful, including recording smuggled, counterfeit or prohibited goods; upload malware; try to access another customer's data or bypass security or role limits; overload or reverse-engineer the service; resell it without our written agreement; or use it to send spam.

9. AI features

Some features use artificial intelligence, for example the assistant and placement recommendations. Their answers are generated automatically and can be wrong or incomplete. They are suggestions, not professional, legal, safety or regulatory advice. Check them before acting on them. When you ask the in-console assistant a question, a short summary of your warehouse is sent to our AI provider to answer it, as described in the Privacy Policy.

10. Your operations remain your responsibility

StowFlow is a record-keeping and guidance tool. It shows what your team scans and enters; it does not see the physical warehouse. In particular:

• You remain responsible for your physical stock, counts, security, safety and the goods you ship.
• Batch, expiry and first-expiry-first-out features help you, but do not replace your own checks. You remain responsible for food-safety, pharmaceutical, medical-device, customs, hazardous-goods and any other regulatory duties that apply to your goods, including traceability, recalls and the disposal of expired stock.
• Reports, valuations and reorder suggestions are calculated from your data and are only as accurate as that data.

11. Availability and support

We work to keep StowFlow available and fast, and to fix problems promptly, but we do not promise uninterrupted or error-free service unless we sign a written service-level agreement with you. Planned maintenance is done at quiet times where possible. The console keeps working offline on your device and synchronises when the connection returns. Support is by email and WhatsApp during UAE business hours.

12. Intellectual property

StowFlow, its software, design and brand belong to us. These terms give you a right to use the service during your subscription; they do not transfer any ownership. If you send us ideas or feedback, we may use them without obligation to you.

13. Confidentiality

Each side will keep the other's non-public business information confidential and use it only for this agreement, except where disclosure is required by law.

14. Warranties

To the extent the law allows, the service is provided "as is" and "as available", and we exclude all warranties not stated in these terms, including fitness for a particular purpose.

15. Limitation of liability

• Neither side is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or stock, however caused.
• Our total liability under or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim — or AED 500 if you paid no fees (for example during a free trial).
• Nothing in these terms limits liability for fraud, wilful misconduct, or anything else that cannot be limited under applicable law.

16. Indemnity

You will compensate us for losses, fines and reasonable legal costs arising from a claim by a third party that your Customer Data, your goods, or your use of StowFlow in breach of these terms or the law caused them harm.

17. Suspension and ending the agreement

• You can stop using StowFlow at any time; paid periods run to their end.
• We may suspend access immediately if needed to protect the service or other customers, or if these terms are seriously breached, and will tell you why.
• Either side may end the agreement if the other seriously breaches it and does not fix the breach within 14 days of notice.
• Sections 6, 10, 12–16, 19 and 20 survive the end of the agreement.

18. Third-party services

StowFlow runs on third-party infrastructure (including Amazon Web Services for hosting and an AI provider for AI features), listed in the Privacy Policy. Links to other services, such as WhatsApp, are governed by those services' own terms.

19. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the console, and may ask you to accept the new version. If you do not agree, you may end the agreement before the change takes effect.

20. Governing law and disputes

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. Both sides will first try in good faith to settle any dispute within 30 days of written notice. If that fails, the courts of Dubai have exclusive jurisdiction. This does not take away any rights you have under laws of your own country that cannot be excluded by agreement.

These terms are published in English and Arabic. If the two differ, the English version prevails to the extent permitted by law.

21. General

These terms, the Privacy Policy and any written order are the whole agreement between us about the service. If part is found unenforceable, the rest still applies. Neither side is liable for delay caused by events outside its reasonable control. You may not transfer this agreement without our consent; we may transfer it to a successor of our business. Notices are given by email to the addresses on your account and to hello@stowflow.ae. Not enforcing a right is not a waiver of it.

22. Contact

Email hello@stowflow.ae or WhatsApp +971 50 785 0528.